​​8. Cancellations and refunds

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Fresh flowers are perishable. Because of the perishable nature of fresh flowers, we generally do not offer refunds on flower orders once they have been delivered or picked up. This does not affect your statutory rights (see Section 16).

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Canceling an order. You may cancel an order and receive a refund of your deposit or payment if you cancel at least 7 days before the scheduled delivery or event date, or before we have ordered the product for your order, whichever applies to your order. Once we have specially ordered flowers or begun preparation, your order may no longer be refundable. Delivery fees are non-refundable once a delivery has been attempted.

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Quality issues. Your satisfaction matters to us. If your order arrives with a genuine quality problem, the wrong items, or damage, please contact us within 24 hours of delivery or pickup, with a photo, and we will arrange a replacement, store credit, or other fair resolution. We may ask to inspect the product.

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Larger events. Weddings, corporate functions, and larger events are governed by a separate written contract with their own cancellation, deposit, and refund terms, which take precedence over this Section for those orders (see Section 10).

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9. Subscriptions

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How subscriptions work. Flower subscriptions provide recurring deliveries on a monthly schedule selected at sign-up. Each cycle is billed in advance using your chosen payment method.

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Cancelling. You may cancel your subscription at any time by emailing us at hello@meaflora.ca or using your Wix account dashboard. Cancellation takes effect from your next billing cycle. We do not refund a cycle that has already been billed and fulfilled. If you cancel before a cycle has been prepared or shipped, we will not charge you for that upcoming cycle.

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Price changes. We will give you advance notice of any change to your subscription price before it takes effect, so you can decide whether to continue. Any change applies only to future cycles.

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Missed deliveries. If a scheduled subscription delivery cannot be completed for reasons within our control, we will arrange a redelivery or credit.

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10. Events and large orders

Weddings, corporate functions, large event florals, and similar orders are arranged under a separate written agreement that sets out the scope, pricing, timelines, deposit, and cancellation terms specific to your event. For these orders:

• A non-refundable deposit is typically required to secure your date and reserve product and labour.

• The specific terms of your event contract take precedence over these Terms wherever they differ.

• Because these are business-to-business or custom commercial arrangements rather than standard consumer purchases, additional or different terms may apply, as set out in that contract.

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11. Workshops and art studio

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Booking and payment. Workshop bookings are confirmed once payment is received. Spaces are limited and may sell out.

Workshop cancellations and refunds. You may cancel a workshop booking and receive a full refund if you cancel at least 7 days before the workshop date. If we cancel or reschedule a workshop, you may choose a full refund or a transfer to another date.

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Safety and conduct. Workshops and studio sessions involve tools and materials (for example, scissors, floral knives, wire, paint, and other supplies). You agree to follow our safety instructions and staff guidance, to use materials and equipment responsibly, and to behave respectfully toward staff and other participants. We may ask anyone behaving unsafely or disruptively to leave without a refund.

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Participation at your own risk. Creative activities carry some inherent risk. You participate voluntarily and accept responsibility for using tools and materials with reasonable care. This does not limit any liability that cannot be limited by law (see Section 16).

Minors. Participants under the age of majority may attend only where the workshop is designated as suitable for minors, and may require a parent or guardian to register, attend, or provide consent, as we specify for that workshop.

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Photography. We may take photos or video at workshops and events for our records and, with your consent, for marketing. If you do not wish to appear in marketing materials, let us know, and we will not use images that identify you.

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Alcohol. Our workshops do not currently include the service of alcohol.

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12. Care after delivery

Flowers are living products and need care. We include or can provide care guidance on request. Following care instructions (fresh water, trimming stems, keeping arrangements away from direct heat and sun) helps your flowers last. We are not responsible for the condition of flowers that have not been properly cared for after delivery or pickup.

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13. Intellectual property

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Our content. All content on our website and in our materials - including text, photographs, designs, logos, and the "Mea Flora" name and branding - is owned by us or our licensors and may not be copied or used without our permission, except as allowed by law.

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Your content. If you send us images, text, or other materials (for example, an inspiration photo, an event brief, or a custom message), you keep ownership of them. You grant us a limited licence to use those materials only as needed to fulfill your order or booking.

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Reviews and feedback. You are free to honestly review and share your experience with Mea Flora on any platform. Nothing in these Terms restricts your ability to publish a review or comment about us.

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14. Acceptable use of our website

You agree not to use our website or services unlawfully, to interfere with their operation or security, to submit false or fraudulent orders, or to infringe anyone's rights. We may suspend or refuse service where we reasonably believe this section has been breached.

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15. Limitation of liability

To the extent permitted by law, and except as stated below, our total liability to you arising out of or relating to any order, booking, or use of our services is limited to the amount you paid for the product, booking, or service giving rise to the claim. We are not liable for indirect, incidental, or consequential losses.

To the fullest extent permitted by law, Mea Flora Creative Studio shall not be liable for indirect, incidental, special, or consequential damages arising from our products or services.

We are not liable for delays or failures to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power outages, transportation disruptions, supplier shortages, or government restrictions.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

Where such circumstances prevent us from fulfilling an order, we will make reasonable efforts to notify the customer and arrange an appropriate alternative or remedy in accordance with these Terms and applicable law.

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16. Your statutory rights are preserved

Nothing in these Terms removes, limits, or varies any mandatory right or remedy available to you under Ontario's Consumer Protection Act, 2002 (and, as it comes into force, the Consumer Protection Act, 2023), the Sale of Goods Act, or other applicable consumer protection legislation. If any part of these Terms conflicts with those rights, your statutory rights prevail.

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17. Events beyond our control (force majeure)

We are not responsible for failure or delay in performing our obligations caused by events beyond our reasonable control, including severe weather, natural events, supply-chain disruptions, courier failures, labour disruptions, utility or network outages, or government measures. Where such an event affects your order, we will contact you to arrange a redelivery, reschedule, or refund as appropriate.

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18. Changes to these Terms

We may update these Terms from time to time - for example, to reflect changes in our services or in the law. When we make a material change, we will post the updated Terms with a new "last updated" date and, where reasonable, give notice. Changes apply only going forward; the version of these Terms in effect when you placed your order or made your booking governs that transaction. Your continued use of our website or services after an update means you accept the updated Terms for future orders and bookings.

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19. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

If a dispute arises, we hope you'll contact us first so we can try to resolve it directly. You retain your full right to bring a claim in the courts of Ontario (including the Superior Court of Justice), and, if you are a consumer, your right to commence or join a class proceeding. We do not require you to give up court access or to resolve consumer disputes through mandatory arbitration.

(Separate event, wedding, or commercial contracts with business customers may contain their own dispute-resolution terms.)

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20. Where we operate, currency, and international customers

We offer our products and services only within Toronto and the surrounding Greater Toronto Area, and we perform and deliver all orders in Ontario, Canada. We do not deliver or provide services outside Canada, and we do not market or direct our services to customers outside Canada.

You are welcome to place an order from outside Canada (for example, to send flowers to someone in Toronto). If you do:

• All prices are charged in Canadian dollars (CAD). Your card issuer or bank sets any currency conversion, foreign-transaction fee, or similar charge, and you are responsible for it.

• Your order is treated as made and performed in Ontario, and these Terms are governed by Ontario law as set out in Section 19.

• You are responsible for complying with any laws that apply to you in your own location.

• Nothing in this Section removes any mandatory consumer right you may have under the law of your home jurisdiction where that law applies to your purchase.

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21. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with any order confirmation, subscription terms, or separate event contract, form the entire agreement between us regarding the relevant order or service.

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22. Contact us

Mea Flora, operated by 1001705212, operating as Mea Flora Creative Studio
Email: hello@meaflora.ca
Mailing address: 30 Indian Trail, Toronto, Ontario, M6R 1Z7, Canada